“In #architecture, the rise of LEED and other technical standards for architectural efficiency has led to more nuanced forms of what’s known as “post-occupancy evaluation,” or testing and understanding whether a building is really meeting the energy benchmarks it set out to hit.

But those numbers-driven studies need to be augmented with #qualitativeresearch talking to the people who actually use the buildings, Day points out. “It doesn’t matter how well our buildings are ‘performing’ if the people in the buildings are miserable,” she writes.

As the study shows, miserable occupants can lead to less efficient buildings when people disable systems designed to make their buildings better.

..as architecture comes alive with new technology, it needs its own #UX breakthrough, a set of best practices that establish not only how an occupant might like a building to act, but also how a building itself can explain to a user why it’s designed a certain way–and how to control it..”

FastCo - Architecture's UX Problem